The Customer pursuant to Legislative Decree 206/2005 (Consumer Code) has the right to withdraw from the purchase contract for any reason and without providing explanations, under the conditions set out below.

The customer has the possibility to exercise the right of withdrawal within 90 working days, starting from the day after receiving the product and to receive a refund of the price even if the product does not show defects.

This right is subject to certain conditions and limitations (please read below).

The exercise of the right of withdrawal can be communicated to the telephone number: +39 010 9752040/1, by email: or by registered letter with return receipt to be sent to Piazza Dante 8/11 16121 Genova ( GE).

The right of withdrawal is subject to the condition that the product has not been used and is returned in its original packaging.

The product must be returned by post to LABCARE in its original packaging accompanied by a copy of the receipt and the transport document.

The Customer who exercises the right of withdrawal must return the purchased goods without undue delay and in any case within 14 working days from the date on which he communicated his decision to withdraw.

In the event of cancellation of an order for exercising the right of withdrawal, the shipping costs are the sole responsibility of the customer, unless the product is defective or sent by LABCARE by mistake.

LABCARE, once the integrity of the product has been verified, processes the refunds of money within 14 working days from the date on which it received back the purchased product (s).

It is not possible to exercise the right of withdrawal for sealed products that do not lend themselves to being replaced for hygienic reasons or related to health protection and that have been opened after delivery (Skin care products, body care products , makeup and other cosmetics).

We urge the Customer to take reasonable care of the product before returning it – in particular, the products must not have been damaged.

To return the product, please use the address below:

Ponte Carrega Pass 44 A / r
16141 Genoa (GE)

Please attach the return form to the products after completing it.